Last updated: July 31, 2026.
Kafrasa Collection (“Kafrasa”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy sets out what we collect when you visit or order from our website, how we use and safeguard it, and the rights you have over it. By using our website, you agree to the practices described below.
Who we are
Kafrasa Collection is a Nairobi-based maker of handmade and custom-made bags, serving both retail and wholesale customers. For any questions about this policy or the information we hold about you, contact us at kafrasacollection@gmail.com or +254 740 703 039.
Information we collect
- Information you provide: when you place an order, open an account, or contact us, we may collect your name, email, phone number, delivery address, order and customisation details, and anything you include in messages to us.
- Payment information: payments are processed securely through our payment providers. We do not collect or store your complete payment details on our website.
- Information collected automatically: as with most websites, we gather limited technical data when you browse — such as your IP address, device and browser type, the pages you view, and the time of your visit — using cookies and similar tools (see “Cookies” below).
How we use your information
We use your information to process and fulfil your orders; to confirm delivery, collection, and payment arrangements (including by phone, WhatsApp, or email); to respond to enquiries and provide support; to manage your account; to send order updates and, where you have agreed, occasional offers or news; to improve our products, website, and service; to detect and prevent fraud; and to meet our legal obligations.
Our lawful basis for processing
We handle your personal data in line with Kenya’s Data Protection Act, 2019. Depending on the circumstances, we rely on one or more of the following: performing our contract with you (for example, to complete an order); your consent (for example, for marketing messages, which you may withdraw at any time); our legitimate business interests (for example, improving our service and preventing fraud); and compliance with a legal obligation.
How we share your information
We do not sell your personal information. We share it only with parties who help us run the business, and only as far as necessary:
- Delivery partners — the riders, couriers, or parcel services used to get your order to you receive the details needed for delivery.
- Legal and regulatory authorities — where disclosure is required by law, or is necessary to protect our rights, property, or safety.
Anyone we share data with is expected to keep it secure and use it only for the purpose we provide it.
Cookies
Our website uses cookies — small files saved on your device — to keep the site working and to understand how it is used. These include essential cookies (which the cart, checkout, and account rely on) and analytics cookies (which show us how the site is used so we can improve it). You can manage or delete cookies through your browser settings, though disabling essential cookies may affect how the site works.
How long we keep your information
We retain your personal information only for as long as needed for the purposes described in this policy — for example, to fulfil your order, provide support, and meet our legal, accounting, and tax obligations. When information is no longer needed, we securely delete or anonymise it.
How we protect your information
We apply reasonable technical and organisational measures to guard your personal information against loss, misuse, and unauthorised access — including secure (HTTPS) connections and limiting who can access personal data.
Third-party websites
Our website may link to other sites, such as our social media pages. This policy does not cover those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policy of any website you visit.
Children
Our website is intended for a general audience and is not directed at children (an individual below 18 years of age). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date, so please check back occasionally to stay informed.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Kafrasa Collection
El-Roi Plaza, Room B, 2nd Floor, Tom Mboya Street, Nairobi, Kenya
Email: kafrasacollection@gmail.com
Phone / WhatsApp: +254 740 703 039